Last revised 04/01/2022
covers how Paradise Air collects and uses the Personal Information you provide on our
website and mobile application and in conjunction with any of the services hosted at
https://paradiseair.ca/ (“Service” and “Website”), including marketing and website
development services provided to you by Paradise Air. It also describes the choices
available to you regarding our use of your Personal Information and how you can
access and update this information.
The Policy was last updated on April 4, 2022.
This Policy explains what Personal Information we collect about you, with whom we
share it, and how you can elect in certain situations to not share information with third
parties. “Personal Information” refers to information such as name and email that can be
used to identify you individually.
We may amend this Policy at any time, and whenever we do so we will notify you by
posting a revised version on the Website. If, however, we plan to make a material
change in the way we collect, use, or store your Personal Information, we will provide
prior notice on our website, and by email. You will then have the chance to decide
whether or not we will use or disclose your information in that new manner, whether
though an “opt-out” procedure or by ending your relationship with us. Such changes will
become effective, at the earliest, 30 days after the date of the email notifications.
We ask that minors refrain from using our Website or Service or submitting any
Personal Information to us. Minors (those under the age of 18 years) are not eligible to
use our Website or Service.
If you have questions or concerns regarding this Policy, you should contact us at
Information We Collect
We will collect the following information about you, which may include non-public
● Personal and financial Information you give us as a result of using the Service,
such as your name, e-mail address and telephone number.
● Third party Personal Information you provide in order for us to facilitate a transfer
of Services, such as the transferee’s full name, physical address, email address,
and phone number. However, we will not contact your transferee except as
instructed by you or as required to complete a transfer. This information is only
used for the sole purpose of completing your request or for whatever reason it
may have been provided.
● Information about your usage of the Service, including your transaction history,
and how you use the Service.
● Information that we lawfully obtain from third parties, such as identity verification
services, electronic database services.
● Information that we indirectly obtain from you, such as information about the
hardware and software you use when accessing the Service, your IP address,
cookies and the pages you access on this website, and other websites that you
visit prior to accessing the Service.
● Statistics and analytics about the behavior of visitors to your website.
Technologies such as: cookies, beacons, tags and scripts are used by Paradise Air and
our marketing, analytics and risk partners or affiliates. These technologies are used in
analyzing trends, administering the site, tracking users’ movements around the site and
to gather demographic information about our user base as a whole. We may receive
reports based on the use of these technologies by these companies on an individual as
well as aggregated basis.
individual browser level. If you reject cookies, some features or areas of our site will be
As is true of most web sites, we gather certain information automatically and store it in
log files. This information may include internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages, operating system, date/time stamp,
and/or clickstream data.
We may combine this automatically collected log information with other information we
collect about you. We do this to improve services we offer you.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and
preferences. Third parties with whom we partner to provide certain features on our site
or to display advertising based upon your Web browsing activity use LSOs such as
HTML 5 or Flash to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs. To
manage Flash LSOs please click here.
Why We Collect Information
We collect Personal and Non-Personal information for the following purposes:
1. To process your requests.
2. To verify your identity.
3. To collect payment for your use of the Service.
4. To track, improve and personalise our Services, content and advertising for your
5. To troubleshoot problems with the Service.
6. To comply with applicable laws and regulations, such as those relating to “know-
your-customer,” terrorist financing, and anti-money laundering requirements.
7. To detect and prevent fraud and other illegal uses of the Service.
8. To create an account connection between your Paradise Air account and a third-
party account or platform (such as your online bank account);
9. To send you marketing notices, service updates, and promotional offers.
10. To collect survey information that will be used to monitor or improve the use of
our Service and overall customer satisfaction.
We may transfer, store, and process your personal data in Canada, the United States
and other international jurisdictions to provide you the Service and perform its
obligations under this and related agreements. The applicable privacy laws of those
other international jurisdictions may differ from those in Canada. We will retain your
information for as long as your account is active or as needed to provide you Service.
We will retain and use your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.
How We Share Information With Others
We will share your Personal Information with third parties only in the ways that are
parties for their promotional purposes. These companies are authorized to use your
personally identifiable information only as necessary to provide these services to us.
Nevertheless, we may share information about you (including non-public, Personal
1. Third-party service providers under contract with Paradise Air that help us with
our business operations, such as transaction and data processing, data storage,
security, fraud prevention, and marketing, market research, and validation of
information provided. These third parties are prohibited from using your
information for their own separate business purposes.
2. In the event of the sale, acquisition or merger of some or all of our assets, your
Personal Information might be a part of the transferred assets. While you
acknowledge that such transfer may occur and that the acquirer may continue to
use your personal information as set forth in this Policy, we shall nonetheless
notify you in the event of such an occurrence, as well as any choices you may
have regarding your Personal Information, by placing a notice on our website.
3. Law enforcement, government officials or other third parties, but only
○ in connection with a formal request, subpoena, court order, or similar legal
○ when we believe in good faith that disclosure is necessary to comply with
the law, prevent physical harm or financial loss, report suspected illegal
4. Other third parties that you consent or direct, which may include you authorising
an account linking for a third party service, account and/or platform.
third party is a connection you authorize or enable between your website
and a non- Paradise Air instrument, or platform. When you authorize such
a connection, Paradise Air and the third-party may be required to
exchange your personal information and other information directly.
Examples of account connections include: connecting your website to a
third-party marketing, data aggregation or financial services company, if
you provide such company with your account log-in credentials;
○ Information that we share with a third-party based on an account
connection will be used and disclosed in accordance with the third-party’s
privacy practices. Before authorizing an account connection, you should
review the privacy notice of any third-party that will gain access to your
personal information as part of the account connection.
Access To Your Information
You can access, modify, delete or update your Personal Information submitted on our
Website by logging into your account and changing your preferences, by emailing our
Customer Support at firstname.lastname@example.org, or by contacting us by telephone at the
contact information listed below. We will respond to your request to access within a
We employ industry accepted standards in protecting the information you submit to us
on our Website. We have put in place SSL (Secure Socket Layer) encryption
technology to protect your sensitive information transmitted through our Website. We
also require a username and password or account information from each user who
wants to access their information on our Website. However, no method of transmission
over the Internet, or method of electronic storage, is 100% secure. Therefore, we
cannot guarantee its absolute security. If you have any questions about security on our
Web site, you can contact us at email@example.com
● You may opt-out from promotional emails to you by selecting the “Unsubscribe”
function present in each promotional email we send you. As we are required to
contact you in certain occasions, such as to provide confirmation of a transaction,
changes in account details, or to verify your identify, you may not opt-out of all
Links to 3rd Party Sites
Our Site includes links to other Web sites whose privacy practices may differ from those
of Paradise Air If you submit Personal Information to any of those sites, your
information is governed by their privacy policies. We encourage you to carefully read
Third Party Widgets & Social Media Widgets
Our Web site may include Third Party Widgets and Social Media Features, such as the
Twitter Like button and Widgets, such as the “Share this” button or interactive mini-
programs that run on our site. These Features may collect your IP address, which page
you are visiting on our site, and may set a cookie to enable the Feature to function
properly. Social Media Features and Widgets are either hosted by a third party or
hosted directly on our Site. Your interactions with these Features are governed by the
If you choose to use our referral service to tell a friend, family member, or other
personal connection about our site, we will ask you for their name and email address.
We will automatically send your friend an email and at most one reminder email inviting
him or her to visit the site. Paradise Air stores this information for the sole purpose of
sending this email and tracking the success of your referral.
Your friend may request that we remove this information from our database by emailing
us at firstname.lastname@example.org.
If you have a complaint, contact Customer Service, online at
https://paradiseair.ca/contact-us/; by phone (416) 228-8889; or by email at
You can contact us with any questions or concerns at:
Toll-Free Phone: (416) 228-8889