RESPONSIBILITIES

• Supervise all activities that take place on the retail sales floor and business premises.
• Act as a brand ambassador reflective of the company values and mission.
• Listen to customer complaints, diffuse tense situations and resolve any customer-facing issues.
• Create intentional experiences for customers by building authentic relationships and appropriately determining needs.
• Open and close the store and facilitate seamless shift turnovers.
• Communicate goals clearly and inspire all team members to achieve given targets while leading by example and paving the way for improving our goals as a company.
• Coach and inspire employees to grow with the company.
• Ensure that all customers are being treated with the highest level of customer service.
• Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Maintain positive customer relationships to establish a loyal customer base.
• Maintain and routinely update knowledge of new product inventory and the cannabis industry as a whole.
• Process customers’ payments using the dispensary’s Point of Sale (POS) system.
• Ensure that the dispensary is clean and well-organized at all times.
• Be responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment.
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.

REQUIREMENTS